Increases in efficiency for confirming appointments via SMS.

The ways in which mobile phones can be utilized have changed an astronomical amount in recent years. With massive advances in technology, this means the scope for SMS activity has dramatically increased. Managing interpreter schedules has now become a lot easier, with the ability for an interpreter to directly reply to an SMS offer, this will shorten the length of the confirmation process.
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Directly communicating with interpreters via SMS will save time and company resources. This feature provides benefit across many levels of the organization. From a scheduler’s point of view, the number of unfulfilled bookings is greatly reduced. As a result of this feature, these risks are reduced and reflect positively on the organization.

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With quicker paths of communication, this would lead to further benefit for the scheduler, the responses will come in as emails and the agency staff can then assign jobs or mark someone unavailable based on the response received. SMS offers and confirmations allow the scheduling staff to better utilize their time and this gives the interpreters more freedom to schedule their appointments. This convenience provided to both parties is a big pull factor to implement this feature.

Here at Interpreter Intelligence, we have incorporated this new feature to our product. As a prelude to allowing the interpreters to accept a job automatically via SMS, we have added support to forward any SMS replies to an email address of your choosing. We can configure this if / when you need it and it can forward the SMS to one or more emails of your choosing.

We hope you find this new feature useful should you decide to use it and don’t hesitate to contact us should you have any questions, issues or concerns at the support email address or by phone. Feel free to add any thoughts or comments you have below. We’d love to hear your feedback …

 

Our most recent product updates.

We hope that everyone had an amazing New Years.

Here are some of the newest features that were released in our recent product updates:

New Feature – Unfulfilled ReasonsScreen Shot 2017-01-03 at 2.59.14 PM.png

Similar to the cancellation process, marking a job as unfulfilled will now require selecting a reason. Once the update is published, you will find a new tab called Unfulfilled Reasons under Admin – Company set of tabs.

Please set up at least one unfulfilled reason on Company level to continue using the Can’t Fulfill action on jobs. The Unfulfilled Reason field will also be included in Booking, Client, and Unfulfilled exports.

Date Sorting on Manage Jobs Screen

Previously, the jobs on pages under Manage Jobs menu were sorted descending by date, thus the jobs furthest out are displaying at the top. Now, the default sort order will be ascending to the furthest in the future, with jobs for today displaying at the top.

The jobs with past dates will thus be excluded from the default view. A new option to Clear Dates will be available in the date range filter to view all jobs.

New Features on Assign Interpreter Page

1. You can now access the full list of job options from the cog on the Assign Interpreter page.

2. If there was an override entered on the job quote, the job will now be flagged on the Assign page.

3. The different types of notes are now showing in the Job Summary section and can be edited directly from this page.

4. The Consumer Name is also showing in the Job Summary section and can be edited directly from this page.

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We hope that these most recent product updates provide some benefit to you and your team members.

We are constantly striving to improve our software to optimize our customers’ use of its features. Please always feel free to leave us product improvement suggestions by contacting our support team.

How advances in technology are actually driving the demand for interpreters up and not down.

Screen Shot 2016-12-12 at 12.24.50 PM.pngWith advances in technology, people would think that interpreter and translator jobs would be at jeopardy, but actually,  this is not the case. Globalisation today is bigger than it has ever been. The huge multinational companies such as Apple and Facebook for examples are making big steps in innovation, which in fact is creating more of a demand for interpreters. An article by Rubric.com has outlined an interesting point that the need for hyperlocalized content is ever more relevant than before. If a potential customer is looking for content unique to their language, and they can’t find it, all they have to do is navigate to another app or site and find the content they are looking for, so it is imperative that companies have accurate languages and translations in order to avoid the loss of traffic from their service/website.

 

Screen Shot 2016-12-12 at 12.20.02 PM.pngWith such adverse consequences, any company would be foolish to trust an online translator application to convey their services in a different language. Not only can meanings get lost in translations, translator apps are unable to pick up on the cultural context. An interesting article by the BBC can show when translator apps are useful and when they are not. For the purpose of business situations, an experienced interpreter is required for the job to be done correctly.

Scheduling software has made leaps today for the placement of interpreters in business settings. Not only can companies contact agencies to schedule an interpreter, they can browse interpreters profiles, see their qualifications and availability and either bulk offer out a job to a list of chosen suitable candidates or specifically offer the job out to a particular interpreter.

 

 

Product update: Job exclusion from auto-offer.

 

screen-shot-2016-12-05-at-10-58-14We are excited to notify our clients of recent updates to Interpreter Intelligence!
New Feature – Job Exclusion from Auto-Offer

A new checkbox called “Exclude from Auto Offer” on the New Booking screen will allow you to exclude the job from auto-offer.

When this flag is checked, the job will not be picked up by auto-offer even if auto-offer is enabled on company and Customer level.

When a job is bulk-offered from the Manage Jobs page, this flag will be automatically checked to ensure the job is not included in subsequent auto-offerings.

This flag’s value will not be carried over when creating Duplicate, Follow Up and Recurring appointments. This flag can be updated in bulk for all recurring jobs within the same booking. For team appointments, the same value of the field will apply to all jobs in the same appointment.

Additionally:

  • Print or save a day’s log of jobs for a given date – click on the printer icon located on Dashboard – Diary page or on the Home – Manage Jobs page. The date will default to today, but you can make a different selection in the date field.
  • Offered Jobs view on the interpreter portal now has a column displaying the medium via which the offer was extended (e.g. email, text, or call).

Feel free to share this update with your team members and thank you for using Interpreter Intelligence!
If you have any questions, please contact us at support@interpreterintelligence.com.

Best regards,
Interpreter Intelligence Team

An insight to why states are ignoring the requirements to provide an interpreter.

One of the main worries about being a court translator is that the smallest mistakeScreen Shot 2016-11-21 at 12.42.24.png in translation could mean injustice at a catastrophic level. With a legal requirement of the state to provide an interpreter, it is crucial that the chosen interpreter has the ability and experience level to make accurate translations in the correct context, however, this is not always the case as in many situations, states choose to ignore these requirements.

One case in which such a minor miswording came out incorrect was a court hearing in Virginia for a minor traffic violation. A man was accused of running a red light, his interpreter told him he was accused of a “violación,” which in Spanish does not mean “violation,” but “rape.” Clearly, the interpreter assignment was done incorrectly based on the court’s interpreter database. It is of the utmost importance for everyone’s benefit (lawyers, jury, judge, defendants and prosecutors) that the provided interpreter has the certifications, qualifications and experience necessary for the specific case.

screen-shot-2016-11-21-at-12-53-23Although there are court rulings and an executive order requiring states to provide interpreters in all court settings, courts often ignore these rules. Especially in states where there is no centralized oversight. In the aforementioned article, there are a number of cases where courts fail to provide interpreters in many hearings. Now this is a problem that needs to be addressed sooner rather later.

Instead of sanctioning the state and imposing orders / rulings, the root of the problem needs to be cured. A clear and defined scheduling system, a database of certified, qualified and experienced interpreters and a user-friendly interface would most certainly help in whatever issues the courts are facing. As increasing the easy access to these interpreters is certainly a step in the right direction.

Interpreter Intelligence Product Update – Bulk Offer Added

We are excited to notify our clients of recent updates to Interpreter Intelligence!

New Feature – Bulk Job Offers

A Bulk Offer feature will now allow you to send offers for multiple jobs at once. The option is available on the Dashboard, Manage Jobs and Unassigned Jobs pages via Bulk Options – Send Offers button at the top of the grid. This feature works the same as the Auto-Offer in terms of the configuration variables that are accounted for.

You can select multiple jobs in several ways:
A) Click the checkbox by each job;
B) Click the checkbox in the grid header row to select all jobs on the current page;
C) Filter jobs by specific values, then select all filtered results by checking the box “All jobs (with current filters applied)”.

Note: if you do not see the new checkbox field on your screen, click Reset Columns to refresh the grid view.

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New Feature – Include Unavailable Interpreters

You can now include unavailable interpreters in offers extended by Auto-Offer or Bulk Offer. To enable the feature, check the Include Unavailable Interpreters box under Admin – Company – Configuration. The settings considered by this filter are availability, non-availability, and out of the office. Double-booked interpreters will not be included.

A new field called “Available When Offered” is now listed on the Assign page – Offer tab. This field records whether the interpreter was available at the time of offering and is applicable only to Auto-Offer and Bulk Offer. For manual offers, the field is not recorded and will list the value of N/A. It is also displayed on the interpreter portal Offered section on both mobile and desktop versions.

If you have any questions, please contact us at support@interpreterintelligence.com.

 

Language Access Issues During the 2016 Presidential Election.

Screen Shot 2016-11-17 at 10.39.56 AM.pngRegardless of your political affiliations, as a US citizen and eligible voter you have the right to access language services at the polling station to ensure you can make the best possible informed decision when casting your vote. Federal law requires that access to interpreters be provided either via the phone or in person at the polling station for those voters who require it. Continue reading